Defective workplace investigations

By Rebecca Goulter
a broken black magnifying glass with small shards of glass to the left of the photo, The background consists of two landscape rectangles, the top is an off white, and the bottom is black.

Fair Work Commission losing patience over defective workplace investigations By Lucy Harper and Calum Woods, NRA Legal Please note, this decision was quashed by the Full Bench of the Commission on 11 November 2019. The Full Bench found that the Commissioner did not take into account Ms Murphy’s history of domestic violence and associated psychological injuries when…

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Is the customer always right? Understanding customer misbehaviour and violence in the workplace

By Sophie Goodall
An torso shot of a man wearing a punk polo shirt pointing his index finger at a women. The woman's back of shoulder and parts of the back of her head can be seen on the right hand side of the image - slightly blurred.

Customer misbehaviour, aggression and violence continues to be a challenge for employers and employees in the retail and fast food industries. Last year, the Shop Distributive and Allied Employees Association (SDA) shed light on this burgeoning issue, after revealing that 87% of workers surveyed had confessed to experiencing verbal abuse or aggressive behaviour from customers…

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